Apr 23, 2024 9:25:01 AM Ryan Williams 2 min read
In the world of logistics and freight management, details matter. Every aspect of the process can impact a business’s bottom line from ensuring accurate billing to maintaining strong relationships with carriers to paying invoices promptly.
When you work with a personalized service provider, you're not just a number. You have a team of friendly, approachable experts who are readily available to address your concerns and provide assistance. This level of service can make all the difference in ensuring an accurate, smooth and efficient freight payment process, as well as reducing freight costs.
Providers who prioritize personalized service in freight payment solutions are crucial because they:
Become an Extension of the Client
By partnering with freight carriers on best billing practices, a personalized service provider becomes an extension of the client. They take the time to understand the unique needs and challenges, keep clients informed of any relevant updates or changes, and provide ongoing support and assistance.
They work closely with carriers to address discrepancies and other issues, ensuring that billing is accurate and transparent. They keep the invoice auditing and payment process flowing and don’t become a bottleneck and cause clients to be frustrated.
Dedicated providers offer value-added services that go beyond basic freight payment solutions such as analytics, reporting, and other tools that help clients optimize their transportation processes and make informed decisions about their transportation network.
Keep Carriers Informed
Personalized service providers maintain transparency by keeping carriers informed of discrepancies and issues, allowing them to address issues promptly which fosters trust between carriers and clients. This proactive approach helps prevent delayed payments and billing disputes, ensuring that carriers are paid accurately and on time.
Keeping carriers informed helps streamline operations as well. It ensures that carriers have all the information they need to complete deliveries smoothly, reducing the risk of delays and other logistical challenges.
Regular communication with carriers helps providers stay updated on industry trends and carrier needs. This information can be invaluable in improving services and addressing carrier concerns effectively.
Are Accessible to Carriers
Personalized freight auditors and account payable services providers are quick to respond to and interact with carriers, ensuring that any issues are addressed promptly and effectively. This responsiveness is crucial in the fast-paced world of freight management, where delays can have significant financial implications.
Being accessible demonstrates a commitment to customer service. When carriers know that they can easily reach out to their service provider for assistance, they are more likely to feel valued and respected, leading to a more positive working relationship.
Whether it's a billing discrepancy or a delivery problem, being accessible allows providers to take swift action, minimizing disruptions to operations.
At Williams and Associates, we take a hands-on, proactive approach to set ourselves apart from the competition. When you need to talk to someone, we’re here. All of our work is done here in the US by our team of reliable, friendly associates. We strive every day to ensure efficient, accurate billing and invoice payment, which often results in cost savings.
If you're looking for a freight payment solution that goes above and beyond, we're here for you.
Ryan Williams
As the CEO and a third-generation Williams & Associates family leader, Ryan brings extensive experience collaborating with partners in supply chain networks, finance, operations and IT, both internationally and domestically. He’s worked with freight carriers and customers to establish KPIs and develop carrier scorecards, as well as performing time-sensitive analyses to prioritize workload and identify risks to improve performance. Ryan was a sculpture and graphic design fine arts major and enjoys bringing his creative side to the transportation industry.